Neighbourhood Watch

Chase Residents Association is a fully fledged Safer Neighbourhood Watch (NW) area.
According to figures of the crime in Addiscombe ward, NW areas were 75% less likely to suffer crime than those not represented.

This means that all our members will automatically be represented in an active NW area and benefit from Neighbourhood Watch quarterly newsletters, reduced house contents insurance costs and reduced likelyhood of burglary. Your Chase Street Representative is also your Neighbourhood Watch Representative - please let them know any problems you are aware of.

Neighbourhood Watch website click here

Latest weekly NHW newsletter - click here

Current NHW newsletter - Croydon Eye click here

Latest Croydon Trading Standards news click here 



Fraudsters purporting to be from the DVLA are asking motorists to
verify their driving licence details via an online link. 
Croydon Trading Standards are warning residents of a scam. The scam attempts to trick motorists into providing their personal details, which are then used by fraudsters to gain access to bank accounts or used for identity theft.

 The Driver and Vehicle Licensing Agency (DVLA) said that it was aware motorists had been receiving emails wrongly claiming to be from the DVLA asking them to verify their driving licence details via an online link. The email appears to be an attempt to trick drivers into providing personal details, the DVLA said, but added, "We have not sent out an email asking customers to update or verify their details." "We are aware that some members of the public have received these emails and we strongly urge anyone in receipt of this or a similar email to treat it with extreme caution and not to follow the instructions given."

 The government body, responsible for maintaining a database of drivers and vehicles in Britain, said that the Cabinet Office’s Government Digital Service would continue to investigate reports of organisations "which may be actively misleading users about their services or acting illegally." This type of scam could be on the rise because of confusion surrounding the new changes to the driving licence next year, with fraudsters hoping to benefit from a motorist's lack of awareness

 In 2015 the paper part of the driving licence will officially disappear as the DVLA continues its aim to digitise motorists' records. But motorists do not need to take any action. The paper licence will continue to be valid – at least until it needs to renewed. "Those who have an old style paper driving licence issued before the photocard was introduced in 1998, this change won't affect you, and you should keep your licence," a spokesman for the DVLA said. "The next time you need to update your name, address or renew your licence, you will be issued with a photocard only." Those who have the photocard should continue using it, remembering to renew it when necessary (

 Motorists could face a £1,000 fine if they are caught with an invalid licence. The DVLA confirmed that there would be no charge for changing an old style paper licence to a photocard licence with a change of details. However, once the motorist has the photocard licence, they will have to pay £14 (if online, £17 if done by post) each time it is renewed (every 10 years). Paper licences do not need to be renewed.

Report of an email from ‘Fanbox Customer Protection’ circulating this week the following information is on the internet regarding this spam message: “Fanbox is an elaborate SCAM designed to defraud people by selling them a 6-figure income from home dream. It's also known for generating epidemic proportions of spam, compromising personal & financial details of victims, and tricking unsuspecting people into paying a service fee for an unsolicited, deceptive line of credit”.

There is also an email from ‘ which thanks you for supporting the Better Business Bureau and it asks you to print the attached form.  Delete this email immediately as the attachment contains a virus!


If you ever need help with your computer you may be interested in remote tech support. Many websites that are promoted via ads on search engines or pop-ups often turn out to be impostors or crooks and it doesn’t matter whether they are based. This time around, our focus is on a company that seems to want a big piece of the U.S. market and boasts their infrastructure as being ahead of time technology equipment” while “your computer issues are fixed securely“.

This couldn’t be further from the truth.

For some reason, looking at the site gives an impression of déjà-vu.  Perhaps it is the template and stock photos typically used by many overseas tech support companies?

While we shouldn’t judge a book by its cover, there is something really wrong that happens when you visit their website:

For a company that is supposed to fix computers, performing a drive-by download infection is not a good sign. One of the html files (a banner) contains a malicious script loading a page from a compromised website.  This site contains an iframe with a dynamic URL that silently redirects the user to the Angler Exploit Kit: In this case, if your system was outdated and you had no security solution, you would have been victim of the fileless infection followed by additional malware.

It is quite possible that the tech support site was simply hacked because of poor security practices and that there owners aren’t aware of it.  Or perhaps they don’t even care until the major browsers start blacklisting them and they see their traffic take a dive. People looking for tech support services really need to be careful out there.  There was a time when we could say that as long as you didn’t let scam artists take remote control of your computer, you were fine. Now the mere fact of browsing to one of their sites could be the beginning of some real troubles.  It is not entirely surprising that such sites are dangerous to visit: they are built quickly, on the cheap and with little to no maintenance.  This is just a recipe for disaster as any good website owner would tell you.


Fly-tippers, a prime a target of the council’s Don’t mess with Croydon campaign; have a further reason to feel that the borough is not the place to carry out their criminal activities.

As part of a coordinated approach to tackle the issues of fly-tipping and rogue traders, Croydon Council’s trading standards team is alerting residents to the fact that choices they make can help combat both issues, protecting themselves and their communities from the blight that these incidents can cause.

See:    for more information.


The National Fraud Intelligence Bureau (NFIB) has received several reports of victims that are phoned and played automated threatening messages claiming to be from the FBI.

The NFIB have said victims are either phoned or left the automated message on their phone.  The scam messages claim the USA’s FBI has an arrest warrant in the victim’s name (even though the victims name is never mentioned and calls are received in the UK). The victim is then told to contact the telephone number 3237 592 099 to stop the warrant being executed.  Many of the reports state the victims need to do this by a certain time.

Most reports state that the phone number is for a law firm called Walsh & Peters LLP where the victim then has to ask for David Williams in order for the warrant to be stopped.  Other alternative law firms are mentioned in some reports such as Walter & Peters, Schwartz & Peters and Lodge & Peters. Some victims that have reported to Action Fraud have attempted to contact the suspect number but the call does not appear to connect, this could potentially be because victims are not putting the internationally dialing code in front of the suspect number.  Open source research reveals the suspect phone number is based in Los Angeles, California.

If you receive one of these messages, ignore it, do not call the number and report it to Action Fraud.


Calls regarding anti social behaviour can increase in the summer holidays due to more people being around during the day and evening especially with the hot weather lately.

If you affected by anti social behaviour you can report it in the following ways:

·       Call police on 999 in emergencies or 101 in non emergencies

·       Contact your local Safer Neighbourhood Team

·       Contact the Croydon Council Anti Social Behaviour Team on 020 8726 6000 ext 88973 or email

Victims and witnesses of persistent anti sociable behaviour are encouraged to keep a diary detailing as much information as possible, including dates, times and the effect the behaviour has on you. This information will be used to help build a strong case against the person(s). Details of the impact of the behaviour may include information from neighbours, family and friends.

The police, Croydon Council and registered social landlords have many ways to tackle antisocial behaviour. Acceptable behaviour agreements have achieved a 90 per cent success rate in Croydon. In more serious cases, antisocial behaviour orders (ASBO’s) can be issued. Breach of an ASBO is a criminal offence. It is also possible to apply to the courts for closure orders for properties where drug dealing and antisocial behaviour have been taking place.


We are aware of scammers contacting previous victims of fraud purporting to be from Action Fraud. Our contact centre has been made aware of incidents whereby scammers have been contacting previous victims of fraud by phone/letter purporting to be from Action Fraud. The fraudsters have been using the surname “Thomas” and our old logo. They claim to victims that the suspect related in their case has been caught and if payment is made to Western Union then the monies lost could be returned.  These communications are not from us.

Action Fraud – what you need to know

  • We do not investigate crime – we are a reporting centre and pass your reports onto the police. Find out more about the process here.
  • We are not able to claim back money any victim has lost to fraud.
  • The official way to report fraud is online via: or by calling 0300 123 2040.
  • Emails from us will always end in or - any variations should be treated as suspicious.

If you want to verify any correspondence you believe may be fraudulent, please contact us by emailing or by calling 0300 123 2040.


Your garden should be your first line of defence against burglars.

If someone can get into your garden easily without attracting attention it will give them more time to steal from you.  Making your garden more secure could prevent an intruder from getting into your home, garage or shed. Hints and tips for securing your garden:

·       Installing strong fences or gates will act as a deterrent, preventing intruders getting into your garden.

·       Ideally any gates, fencing, walls and hedges at the front of your house should not be more than 1.2m (4ft) so the front of your property can be seen by passers-by.

·       A standard 1.8m (6ft) wall or fence at the back of your house is sufficient.  Increase the height to 2m (6ft 6in) if there is public access on the other side – any higher than this will need planning permission.

·       Trellis fixed to the top of a fence is not only decorative but can provide extra protection, as it is difficult to climb over, breaking easily and noisily.

·       If there is an access point to your garden at the side of your house a strong lockable gate will act as a deterrent.

·       Garden gates should be at least the same height and strength as your fencing with hinges securely attached to the gateposts.

·       Fit good quality locks to gates that cannot be reached from over the fence.  Remember to always lock your gates.

·       Planting prickly plants or a hedge, such as firethorn, climbing rose or hawthorn, around the perimeter of your garden can be a powerful deterrent.  Gravel on paths and driveways can act as an alert to someone coming towards your property.

·       Install security lighting.

·       Secure garden furniture and wheelie bins so they cannot be used to climb on and gain access to upstairs windows.

·       Do not leave ladders lying around – they could be used by thieves to climb into an upstairs window.  Keep them locked in a garage/shed or chained to a wall.

·       Do not leave tools, gardening equipment or debris lying around in the garden as they could be used to smash windows.

·       Keep your garden neat and tidy so it looks cared for.

·       While working in your garden, make sure house doors and windows are locked to stop unwanted visitors.

·       Do not use barbed wire, razor wire or broken glass on walls or fences to protect your property - you could be held legally responsible for any injuries caused.  Plastic spikes are a legal and safer alternative to the traditional use of gripper rods and glass on exterior walls and fences and is available on the Internet in a variety of colours.


Go to the Met Police website and click on your Borough at top of page,

Or click:

Select Croydon, on right hand side of page click ‘see all Croydon Safer Neighbourhood teams’ on the next page select your local team and on their page will be listed all local drop in events, meetings and street briefings arranged by the team.


An Old scam we reported some time ago appears to have returned to the London area and has been reported to the Met Police.  A member of the public received a call from a company called “Express Couriers” asking if they were going to be home because there was a package to be delivered to the owners address.

About an hour later a delivery man turned up at the door with a lovely basket of flowers and a bottle of wine.  The home owner was not expecting anything as there was no special occasion due.  The customer enquired if there was a card and was told by the courier that it would arrive separately.  The courier then explained that as the gift basket contained alcohol there was a £3.50 delivery charge as proof that he had actually delivered the package over 18 and not just left on the doorstep where it could be stolen.

The home owner felt this sounded logical and offered to pay in cash but the courier said they could not take cash only credit card.  The home owner paid by card on a small hand held machine which had a small screen and a keypad.  A receipt was printed and given to the home owners.  To the homeowners horror the following week they noticed that over £4000 had been taken from the account from various cash point machines.

Please beware of any “surprise packages” that might come to your door especially if someone asks for any payment. Never accept anything if you do not personally know or if there is no proper identification of who the sender is. Above all, the only time you should give out any personal credit/debit card information is when you yourself initiated the purchase or transaction.


Attempts to steal people's bankcards and Pin codes while they are using cash machines have tripled over the past year, according to figures.

Financial Fraud Action UK says there were 7,525 incidents in the first four months of the year, compared with 2,553 in the similar period in 2012. It said the numbers appeared to be increasing every month. Police say the rise is partly because more secure chip-and-pin cards have cut the scope for hi-tech fraud.

Other Types of card fraud


What is it?

How prevalent?

Source: Financial Fraud Action UK

Card not present

The thief obtains card details, but not the card itself, and uses them to make purchases online, or by phone or mail order.

The most common type, but has been on the wane since 2008 due to measures such as secure code verification. 2011 total losses: £221m

Card lost/stolen

The thief steals the actual card to use in shops without chip-and-pin, or for telephone, internet or mail order purchases.

At its lowest level since 1991, largely due to chip-and-pin technology. Incidents have risen sharply this year. 2011 total losses: £50m

Mail non-receipt

A newly delivered card is intercepted, typically from a communal letterbox or if the recipient has moved.

Down sharply since 2004 due to chip-and-pin. 2011 total losses: £11m


Typically done via "skimming" - a device fitted to the front of a cash machine reads your card details, allowing fraudsters to create a duplicate.

Down sharply since 2008 due to chip-and-pin, other card security features, and fraud prevention software. 2011 total losses: £36m

ID theft

Stolen card and other identity details are used to open or take over a bank account.

Also on the wane since 2008. 2011 total losses: £23m

In a practice the police call shoulder surfing, thieves look over a person's shoulder while they key in their number at cash machines and then distract them as the card comes out of the ATM, enabling the thief to snatch it.

There were just over a billion ATM transactions in the UK during the first four months of the year, according to data from the UK cash machine network Link. The head of the dedicated cheque and plastic crime unit, Det Ch Insp Dave Carter, puts part of the blame on the introduction of more secure chip-and-pin cards and better-designed cash machines.

The innovations make it harder for criminal gangs to use sophisticated equipment to copy the details on cards.  "This equipment is difficult to get hold of, it's obviously illegal to possess it. It tends to be quite hi-tech and therefore it's expensive, “he explained.

But tricking bank customers out of their cards depends on the tried-and-tested techniques of petty crime, he said.  "This is a complete return to a simple distraction or con tactic if you like, so it's a lot cheaper and it can be effective." A common distraction tactic is to engage the victim in conversation just as the card is being ejected; they then use the card in another machine nearby to withdraw cash.

Police say the obvious way to frustrate thieves is to shield the Pin code pad while you are entering the number, with an object or your spare hand. Card providers are concerned that significant numbers of customers still do not bother to take this precaution.

IMMOBILISE - A VALUED PARTNER IN CRIME PREVENTION is the world's largest free register of possession ownership details.  These details are searchable by all UK Police Forces and form a very effective tool in helping to identify and return recovered, lost or stolen personal property to its rightful owner.  These details are held on a secure system that is approved to Government standards.

What will you need to register? You will need to create an account that you have total control over. You will need the IMEI number, make and model of your phone. You can enter other property on your account and will need descriptions, serial numbers and photographs of your prized possessions.

How do I get the IMEI number of my phone? The IMEI is usually found printed inside the battery compartment of the handset, except on iPhones where it is located on a pullout tray. It can also be displayed on the screen of the phone by entering *#06# into the keypad. If your phone is new, the IMEI should also be labelled on the side of the box. Your network provider can also provide you with your IMEI.

What happens when my phone is registered? Should your phone be lost or stolen, and Police recover it, they can quickly establish who the real owner is and restore the property.

Can I highlight my phone as stolen on my account? Yes, Immobilise has a feature for the owner of a phone to instantly update the status on their account as lost or stolen. It is still essential that you report it to the Police and your network.


Neighbourhood Link is a community messaging service from the Metropolitan Police Service that provides news and information about policing activity or initiatives, crime prevention advice as well as major incidents affecting your area.

Through this service you can receive messages from your local Safer Neighbourhood Team, borough police or, in the event of a major incident or event affecting the whole of London, from other Met teams.

In order to receive messages you will need to register your details.  This information will enable us to send you messages relevant to the areas you live and work.  Anyone can register, whether you live, work or travel in London.  Registration is free and simple to follow.

Once you have registered you will receive messages via email unless you have specified otherwise.  On some occasions it may be appropriate for messages to be sent via text messages or voicemail.

Neighbourhood Link is not able to receive messages and you should not use it to contact the police.  In an emergency always dial 999.  An emergency is when a crime is happening, someone suspected of a crime is nearby, someone is injured, being threatened or in danger.

For more information, please visit the CBNWA website

If you see something - REPORT IT (anonymously if you prefer !)

Useful Numbers:-

Drugs/Syringes (Streetscene) 020 8726 6200

Environmental Reporting 020 8726 6200

(graffiti, noise, litter, dog mess, fly tipping)

Fire Brigade 08000 284428

(free safety and smoke alarm check)

Parks & Open Spaces 020 8726 6900

Streets & Transport 020 8726 7100

Abandoned Vehicles  020 8726 7100

Noise problems (8.30am-4.45pm) 020 8760 5483

other times 020 8726 6000

Bogus Callers (trading standards) 020 8407 1310 xt 62043

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